Our Ethos
At ProofSure, our ethos is to have the utmost respect for clients’ privacy; sensitivity in the way we handle clients’ information and to keep strict confidentiality with all and any information that we receive during this process.
As a leader in our industry we focus on service excellence, professionalism and tailoring our services to the needs of our clients. ProofSure recognizes our clients’ needs and that these are not all identical, therefore our Philosophy is to:
- Identify the requirements of each individual or company in order to,
- Achieve our clients’ objectives to enable them to achieve the desired outcome by,
- Tailoring our services to support our clients’ ideas, goals and purpose and,
- Produce professional and accurate reports by using a 3-tiered quality control method in order to,
- Succeed in our mission to change the face of the short-term insurance environment by bridging the gap of communication and education between individuals and the industry.
Our History:
ProofSure has been trading for over 20 years and the Executive Team has 80 years of combined experience in the field of onsite Insurance Verifications. Over this period we have developed considerable expertise and are dedicated to expanding our knowledge and keeping abreast of changes and trends. We have grown with vigour since the start and in 2014 ProofSure expanded nationally by acquiring highly qualified new members to our team.
Our Team
Each individual at ProofSure is highly skilled, experienced and talented in their particular fields and we take the approach that team members are part of a whole: ProofSure.
Additions to our team are put through rigorous screening and checks. We ensure that our new members fit the ProofSure ethos and culture so as to enable ProofSure to continue to work as a whole which makes us efficient, professional and reliable. Extensive training is given to all new individuals as well as existing team members on an ongoing basis – far above the industry norm. We cultivate knowledge, teamwork and delivering exceptional, professional and accurate service.
Our onsite verifiers & surveyors have combined experience of over 100 years, with many having between 10 and 20 years’ experience. The exceptional retention of our people is testament to our ethos and philosophy.
The Head of our Processing has over 20 years’ experience and she is our attentive eye with outstanding quality control, accuracy and reporting proficiencies.
Dave has been involved in the construction industry all his life and prior to joining Proofsure owned a company that did repairs and re-builds for the insurance industry. He was on the panel of all the major underwriters.
Expertise:
ProofSure retains the services of several experts in their particular fields. The benefit of having these specialists is to ensure that you have peace-of-mind. In the event where we would like a second opinion, we consult with these experts. Additionally, their presence on our panel safeguards that we regularly receive current and accurate changes and information in the respective disciplines to keep our knowledge and services current.
The Panel Includes:
- Professional Quantity Surveyor to ensure that we are up-to-date with the cost of construction. ProofSure believes that each building has a unique value based, not only on size, but on finishes too.
- Antique, Art, Collectibles Consultants who are very much in touch with current prices & has an extensive network of specialists to whom they can refer where necessary.
- Consultant Engineer graduated with a B.Sc Hons. in Civil Engineering, a Member of the Institute of Civil Engineers (M.I.C.E.) U.K., Member of the Institute of Professional Engineers (Pr. Eng) South Africa and a Member of the South African Engineering Association (M.S.A.E.A.)